Eurotherm Technical Help in Australia

Are you looking for help or technical advice with a Eurotherm product in Australia?

Then ADM Instrument Engineering can help you. ADM is the Premier Distributor of Eurotherm Process Control and Data Management Solutions in Australia.

We will gladly answer any questions that you may have concerning any of the following products:

• Eurotherm PID Controllers
• Eurotherm Process Automation / Controllers
• Eurotherm Recorders
• Eurotherm Thyristors & SCRs
• Obsolete Instruments from the Eurotherm range

You do not need to have purchased your Eurotherm products through ADM in order to receive help or technical support. We will happily assist regardless of where the unit was purchased from.

At ADM we have more than 30 years’ experience in providing industrial and process automation technical to support to Australian industry.

Example of Eurotherm Technical Assistance Offered by ADM

We received a call from a company in Bendigo, who had purchased on oven that had previously been used in the Holden factory. This oven had a Eurotherm 3216 temperature controller fitted.

The customer didn't know how the controller had been configured, or how to program and operate it. 

ADM advised the customer to download Eurotherm's iTools software and also supplied him with a USB-CPI clip. By using the remote desktop software we were able to implement the confiuration changes required by the customer, and to upgrade the timer to advanced mode, allowing the customer to run the necessary temperature profile for his application. The Eurotherm 3216 controller already had an RS485 communications interface fitted, so by using a 3rd party RS485 to USB converter during the remote desktop session we set up iTools to operate in service mode and customised the the controller for simplified operation of the programmer. 

As you can see from the below text message, the customer was vey happy with the results.

Requesting an Upgrade to Your Eurotherm Device

Many features in Eurotherm’s range of process controllers, data recorders, and thyristors instruments can be enabled aftermarket by ADM, simply by changing a feature or keycode in the relevant device.

This is useful because you do not have to pay for a software feature unless you have determined it is required to make the instrument fit for purpose. 

Eurotherm’s secure data recorders use a keycode that can enable: 

• Extra Groups 
• Batch recording 
• Math, Timer, Totalizer & Counters 
• Audit functions 
• Security/Password Managers 
• Custom Screen Builder 
• Remote Engineer via Bridge Full 
• Master Communications 
• EtherNet IP server (slave to a PLC) 

• Simple Programmer on the 3200 series 
• Various Advanced Programmers on EPC2000/EPC3000/3500/Mini8/262704 
• Available toolkits on 262704/Nanodac/EPC2000/EPC3000 
• Increase Wires in Graphical Wiring in Mini8/3500 series 
• Multiple Loops in Nanodac/3500/262704 
• Special Function Blocks for Nanodac/EPC3000/3500/262704 
• Enhance Communications Protocol Nanodac/EPC3000 

With Eurotherm thyristors feature codes can enable: 

• Graphical wiring for Epack 
• True Power control on Epack 
• Increased Current range on Epack (Limited to hardware build) 
• Enhance Communications Protocol 

The core philosophy of ADM Instrument Engineering is to provide service excellence. So if you are struggling to find someone, who can help you with a Eurotherm question please do not hesitate to contact us.

Christopher Lonergan, our Eurotherm Product Leader has more than 30 years' experience working with the Eurotherm product range. 

Eurotherm was founded in 1965 as a temperature control manufacturer by an innovative group of directors in the UK. Eurotherm soon expanded into adjacent technology areas. Independent companies were set up to manufacture Data Recorders (Chessell Ltd) and Control Systems (TCS / Turnbull Control Systems). All four companies achieved international success and in 1974 were brought under a single international holding company, Eurotherm International.

If you have any questions about a Eurotherm product, please do not hesitate to contact ADM Instrument Engineering.

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